Customer Service

You can contact us to clarify a measurement while choosing a product, to ask about the status of your order or to get support after your purchase. Sharing which stage you are at and the name of the product concerned helps us handle your request with the right information.

How can you reach us?

• Phone: 0312 319 66 71
• Email: destek@hekahome.com
• Contact form: Our contact page
• Stores: Branch addresses and phone numbers

Our current phone support hours are 09:00–19:00 on weekdays. Before visiting a store, you can confirm the branch's opening hours by phone.

If you are writing to choose a product

Please state the product name or link, your room's width and length, and the number of pieces you need. If you want a change of fabric, colour or size, write your request clearly. Whether the option is feasible, and its effect on price and delivery time, is assessed product by product.

You can also ask in the same conversation which branch displays the product you want to see in the store.

If you are writing about an order or delivery

Have your order number and the contact details you used when shopping ready. If your delivery address, floor or lift details have changed, let us know in advance. If you need a specific date, share it with us; we will review your plan together with your current delivery information.

If you are writing for after-sales support

Send us the product name, order number and a short description of your request. A close-up photo of the problem area and an overall view of the product make the assessment easier. If it involves a moving part, a short video that you can film safely may help.

Do not share card passwords or one-time payment codes through support channels. Details on returns and warranty from the relevant terms page you can review.