Furniture Delivery and Assembly

Getting your furniture settled in smoothly requires preparation that starts before you order. The model's stock or production status, the delivery address and the building's access conditions all affect planning. Let's confirm the estimated date, the transport fee and the scope of installation together at the time of the order.

What information is required when placing an order?

• Province, district and full address for delivery.
• Interior dimensions of the floor, building entrance and elevator, if any.
• Tight turns on staircases, vehicle access obstacles or entry requirements for the housing complex.
• Door measurements of the rooms where the products will be placed.
• A date that affects your plans, such as a move or a wedding.

Share this information along with the product name and the modules you have selected. If additional transport is needed, find out the method and cost before delivery day.

Why can delivery time vary?

An item in stock and an item that needs to be made to order may not be prepared at the same time. Fabric or size choice, parts supply and the regional shipping plan all affect the timing. So instead of a single day range for all products, rely on the estimated date given for your order.

For deliveries within Türkiye and abroad, the route, transport and installation scope may differ. If you are considering international delivery, share your address and discuss the logistics, customs and service details separately.

Prepare the room before installation

Clear the area where the furniture will be installed and the route it will be carried along. Ask in advance whether removing or hauling away the old furniture is included in the service. If there is a wardrobe, dresser or panel that must be fixed to the wall, pass information about the wall structure and fixing points to the installation team.

Please confirm that installation service is available at your address and whether it carries a separate fee. Not every product has the same assembly requirements.

Check together at delivery

1. Compare the product name, colour and number of pieces with your order.
2. If the packaging is visibly damaged, show it to the team before opening it.
3. Inspect the surfaces, corners and upholstery.
4. Try the doors, drawers and mechanisms in line with the instructions for use.
5. Report any problem you see to the team; where necessary, document it with photos and the delivery record.

After delivery

Keep your use and care instructions, warranty certificate and order details. When making a support request, include the product name, order number and images showing the problem. to customer service contact us. For return and warranty information specific to the product, the cancellation and return terms take a look.