Our Quality Policy

At HekaHome, we don't judge quality by appearance alone. Choosing furniture that fits your needs, giving clear product information and keeping you accurately informed at every stage of your purchase are the foundation of our service.

Choosing what suits the intended use

Homes differ in size and in how they are used. When evaluating a piece of furniture, we consider the supporting structure, surface material, upholstery and moving mechanisms together. So that our customers can compare products with their own needs, we place importance on making the model's dimensions, parts included and options clearly understood.

Clear and consistent product information

A product photo is not a substitute for the set contents. Which pieces are included in the price, the effect of the chosen colour or fabric and any additional services should be clarified before ordering. We share information product by product, rather than presenting one model's features as if they applied to the whole collection.

Scheduled delivery and proper installation

Using your furniture starts with proper transport and assembly. Address and access details, the scope of shipment and the manufacturer's installation instructions are all part of this process. We care about giving customers clear information on estimated delivery and installation.

A service that improves with feedback

Listening to our customers' experiences helps us evaluate our product and service processes. We handle after-sales requests based on product information, the order record and any photos provided. We aim to develop our team's knowledge and skills, work in line with the relevant regulations and improve our service processes.

For information or support about a product to customer service can be reached; during selection from our materials guide you can benefit.